CUSTOMER ACCESS ON REQUEST
The TOMORIS customer portal.
Insight brings support tickets, reports, roadmap and collaboration together in one central, role-based customer portal.
IN BRIEF
What is Insight?
Insight is the digital point of access between TOMORIS and its customers. The portal makes status, open cases, developments and responsibilities traceable in one place.
- THE TASK
What problem does Insight solve?
Status information is often spread across emails, ticket systems and individual conversations. Insight creates a shared view without turning Jira or internal tools into a customer portal.
- AVAILABILITY
CUSTOMER ACCESS ON REQUEST
Customer portal for controlled rollouts and authorized access; no public registration.
Guided rollout / pilot
Your next step.
Agreed in concrete terms.
- Capture the ticket, status and roadmap views you need
- Define authorized people and roles
- Agree on suitable access and the rollout scope
Access is part of the agreed collaboration with TOMORIS. No freely bookable standard license is offered.
FEATURES & MODULES
What the solution
delivers day to day.
- 01
Tickets at a glance
View support cases from Jira and follow their status.
- 02
Team & roles
Manage access and responsibilities within your own company in a controlled way.
- 03
Reports
View relevant developments in condensed form instead of gathering information piece by piece.
- 04
Roadmap & dialog
Make planned topics and shared next steps visible.
IN OPERATION
How Insight
fits into everyday work.
- 01
Sign in
Access with your approved Microsoft work account.
- 02
Get an overview
Put tickets, reports and roadmap into context in one shared interface.
- 03
Collaborate
Clarify questions and next steps based on the same information.
WHO IS IT FOR?
For people who need clarity.
- TOMORIS customers and their IT managers
- Points of contact who keep track of tickets and developments
- Teams that need traceable collaboration
RESULT
What Insight improves in concrete terms.
- 01One shared level of information
- 02Less searching for status in individual channels
- 03Clear roles and traceable collaboration
ENVIRONMENT & INTEGRATIONS
Close to the process
instead of isolated.
- Microsoft Entra ID
- Jira Service Management
- TOMORIS operating processes
SUMMARY
Insight at a glance
- What is it?
- Insight is the digital point of access between TOMORIS and its customers. The portal makes status, open cases, developments and responsibilities traceable in one place.
- Who is it for?
- TOMORIS customers and their IT managers; Points of contact who keep track of tickets and developments; Teams that need traceable collaboration.
- What does it deliver?
- One shared level of information; Less searching for status in individual channels; Clear roles and traceable collaboration.
- How is it available?
- CUSTOMER ACCESS ON REQUEST — Customer portal for controlled rollouts and authorized access; no public registration.
CLEAR ANSWERS
Frequently asked
questions.
Is Insight a portal anyone can register for?
No. Access is set up in a controlled way for TOMORIS customers and authorized people.
Does Insight replace the ticket system?
No. Insight makes relevant cases visible in a customer-friendly way; operational processing stays in the systems intended for it.
Which data do I see?
The view is specific to your tenant and role. Which areas are available depends on the access that has been set up.
YOUR NEXT STEP
Find the right fit
for Insight.
We clarify the goal, environment, integrations and the permissible next step.