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TOMORISMailAutomateAI

GUIDED ROLLOUT

Structured mail automation.

MailAutomate classifies messages from approved shared mailboxes and carries out defined, safeguarded follow-up actions.

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IN BRIEF

What is MailAutomate?

MailAutomate is a controlled processing service for shared mailboxes. It prioritizes and classifies emails, applies mailbox-specific rules and documents permitted follow-up actions.

  • THE TASK

    What problem does MailAutomate solve?

    Recurring emails tie up attention, even though how they are categorized and handed over often follows clear rules. Manual processing leads to delays and inconsistent workflows.

  • AVAILABILITY

    GUIDED ROLLOUT

    In productive use in TOMORIS operations. Each additional mailbox gets its own agreed scope and a separate acceptance.

  • THE ROLE OF AIAI

    What the AI does

    AI classifies messages from approved shared mailboxes in a structured way. Follow-up actions run only via explicit allowlists.

Guided rollout / pilot

Your next step.
Agreed in concrete terms.

Start with one agreed mailbox and one recurring incoming pattern.
  • Capture mail volume, assignment and the desired follow-up actions
  • Review mailbox rules and permitted Microsoft Graph or Jira actions
  • Evaluate processing, error cases and acceptance using agreed examples

Only the approved scope of mailboxes and rules is automated. Responsibilities, data processing and operations are clarified before the rollout.

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FEATURES & MODULES

What the solution
delivers day to day.

The specific scope depends on the environment, approvals and the agreed operating model.
  • 01

    Mailbox-specific rules

    Each approved shared mailbox gets its own verifiable processing path.

  • 02

    AI classification

    Content is categorized in a structured way for rule-based further processing.

  • 03

    Protected effects

    Graph and Jira actions require explicit allowlists; empty means blocked.

  • 04

    Proof of operation

    Health, dependencies, processing and errors remain observable.

  • 05

    Explainable decisions

    Every decision names its prompt and model version. Rules start as drafts with a preview and are deliberately approved; settings come only from approved configuration, never from the email text.

  • 06

    Detect new mailboxes

    New shared mailboxes are detected within an approved scope and shown as candidates. Detected does not mean authorized: processing only begins after setup and approval.

IN OPERATION

How MailAutomate
fits into everyday work.

  1. 01

    Read incoming mail

    Approved mailboxes are queried via Microsoft Graph.

  2. 02

    Minimize context

    Messages are normalized and sensitive content is protected before processing.

  3. 03

    Apply rules

    Only approved Graph or Jira effects are carried out and audited.

WHO IS IT FOR?

For people who need clarity.

  • Teams with functional or shared mailboxes
  • Service organizations with email-to-ticket processes
  • Operations managers who need traceable automation

RESULT

What MailAutomate improves in concrete terms.

  1. 01Less manual sorting and handover work
  2. 02Consistent handling of recurring incoming patterns
  3. 03Transparency about errors and actions taken

ENVIRONMENT & INTEGRATIONS

Close to the process
instead of isolated.

We only connect the solution where data responsibility, identity and technical impact are clearly regulated.
  • Microsoft Graph
  • Shared mailboxes
  • Jira
  • Approved AI classification service

SUMMARY

MailAutomate at a glance

What is it?
MailAutomate is a controlled processing service for shared mailboxes. It prioritizes and classifies emails, applies mailbox-specific rules and documents permitted follow-up actions.
Who is it for?
Teams with functional or shared mailboxes; Service organizations with email-to-ticket processes; Operations managers who need traceable automation.
What does it deliver?
Less manual sorting and handover work; Consistent handling of recurring incoming patterns; Transparency about errors and actions taken.
How is it available?
GUIDED ROLLOUT — In productive use in TOMORIS operations. Each additional mailbox gets its own agreed scope and a separate acceptance.

CLEAR ANSWERS

Frequently asked
questions.

Does MailAutomate act completely autonomously?

No. Mailbox rules, target systems and permitted actions are defined in advance and technically limited.

Are email contents written to operational logs?

The service logs messages only via technical references; sender, subject and content do not belong in the operational log.

What happens with a Graph error?

An error is shown as an error and is not masked as “no new messages”. The next controlled run tries again.

RELATED SOLUTIONS

A good fit.

KNOWLEDGE & CONTEXT

YOUR NEXT STEP

Find the right fit
for MailAutomate.

We clarify the goal, environment, integrations and the permissible next step.

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