Client Partner (M/F/D)

Relationships. Growth. Responsibility.

You are an advisor, partner, sparring partner, problem solver and source of ideas – and you directly shape the growth of TOMORIS.

This role is ideal for people who:

• enjoy working with people
• understand business
• take responsibility
• think strategically
• can sell – without coming across as salesy
• want to build lasting relationships

Your impact at TOMORIS

As a Client Partner, you work intensively with:

• Customers (managing directors, IT management, departments)
• Management
• Marketing
• Project management
• Engineering teams (Cloud, Security, Enterprise, Network)

You ensure:

• stable customer relationships
• regular customer meetings
• identification of potential & risks
• coordination between customers and engineering
• quote preparation & contract management
• growth, quality and customer success

You are the face of TOMORIS – a trusted advisor, not a salesperson.

Your tasks

Customer care & relationship management

• Building and maintaining long-term customer relationships
• Regular check-ins, QBRs, needs assessments
• Escalation and contact person for customer questions
• Ensuring a consistently high service level

Advisory & development

• Advising on IT strategy, growth, security, modernization
• Identifying optimizations & new projects
• Working with engineering to find solutions
• Preparing & running workshops

Sales & closing

• Preparing quotes & presentations
• Upselling / cross-selling existing services
• Managing sales in close coordination with management
• License and contract management

Project & process coordination

• Handing deals over to the project team
• Supporting critical projects
• Ensuring overview, deadlines & quality
• Using Jira / Notion for documentation & management

Monitoring & KPIs

• Reviewing customer status, roadmaps & revenue development
• Spotting risks early & acting proactively
• Preparing data-driven decisions (dashboards, reports)

Your profile - The TOMORIS sales DNA

Must-haves

• Experience in customer care, sales, account management, consulting
• Strong communication and presentation skills
• Ability to understand business models and customer needs
• Professional presence at management level
• Structure, reliability, sense of responsibility
• Professional German & English
• Understanding of IT topics (or willingness to learn them)

Nice-to-have

• Experience in IT or managed services
• Knowledge of M365, Azure, security, infrastructure
• Experience with licensing models (Microsoft / Fortinet / Veeam)
• Experience with CRM or ERP systems (Dynamics 365 a plus)

Personality – High Performance

• you listen, analyze and deliver solutions
• you think like an entrepreneur
• you can communicate added value – clearly and honestly
• you are resilient, fast and reliable
• you are someone people can trust
• you want to make customers better, not just “close” them

Why TOMORIS – Your advantage

Because in this role, you have a major influence on how TOMORIS grows.

You get:

• TOMORIS University (business, communication, leadership, IT fundamentals)
• Direct access to management
• Support from the entire engineering team
• High-quality marketing and sales materials
• Structure, processes and clear responsibilities
• Further training & certifications paid
• Room for your own ideas & personal growth
• A brand you'll be proud to represent

At TOMORIS, the Client Partner is not a salesperson but a strategic growth partner.